From Request to Resolution
in Minutes, Not Days
Track every work order from request to completion. Mobile app for technicians, automated alerts, and real-time status updates across all properties.
Track Every Maintenance Request
From submission to completion, track every maintenance request in real-time. Residents can report issues, and your team can respond instantly with complete visibility.
- Easy Request Submission: Residents can submit maintenance requests via mobile app or web portal with photos and descriptions.
- Automatic Assignment: Requests are automatically routed to the right technician based on category and availability.
- Status Updates: Real-time status tracking from "New" to "In Progress" to "Completed" with timestamps.
Maintenance Requests
Report a Fault
الإبلاغ عن عطل
Three Ways a Fault Reaches You
A fault only gets fixed if it gets reported. Insight CAFM gives everyone in your accommodation a way in—so problems reach your team instead of festering in a room.
- Your Staff, In-App: Supervisors and camp staff log requests on screen with full request management—category, location, photos, and priority.
- Residents Scan a QR Poster: A poster in every room lets residents report faults on a public page in English or Arabic—no login, no app install. Reports land in a managed inbox where your team converts genuine issues into work orders.
- Residents Track Their Own Tickets: Logged-in residents raise requests through the employee portal and follow progress themselves—fewer "any update?" calls to your front desk.
Mobile Job Card
Technician View
Empower Technicians with Mobile App
Technicians can view assignments, update job status, add notes, and complete tasks directly from their mobile devices—no paperwork required.
- Digital Job Cards: All job details, history, and instructions available on mobile with photo attachments.
- Real-Time Updates: Update job status instantly with before/after photos and completion notes.
- Work Time Tracking: Automatically track time spent on each job for productivity analysis and billing.
No Request Can Quietly Go Stale
Every request starts a clock. If work slips past its deadline, the system raises its hand for you—escalating to the next person up until someone acts.
- Response & Resolution Clocks: Set target response and resolution times by priority—an urgent AC failure and a loose door handle run on different clocks.
- Escalation Ladders: When a deadline is at risk, the request climbs automatically—technician, supervisor, manager—with automated notifications at every rung.
- As Simple or as Strict as You Like: Run maintenance in two easy steps, or add full dispatch and approval sign-offs before work starts and closes—each company on your platform picks its own way of working.
SLA Monitor
Schedule Regular Maintenance
Set up preventive maintenance schedules for equipment and facilities. Get automated reminders and ensure equipment longevity with planned maintenance.
- Maintenance Schedules: Create recurring maintenance tasks for AC servicing, generator checks, and more.
- Automated Reminders: Get notified before scheduled maintenance to ensure nothing is missed.
- Checklist Templates: Use standardized checklists for consistent maintenance quality.
Scheduled Maintenance
Job Card Costing
Know What Every Job Really Costs
Stop guessing what maintenance costs you. Every job card captures the labour and materials that went into it—so you can see true costs and recover the ones your clients should pay.
- Man-Hours & Materials Per Job: Record technician hours and material consumption on each job card, with live stock lookup so you know parts are available before work starts.
- Printable Job-Card PDFs: Hand a clean, professional job card to clients, auditors, or your own records—one click, no retyping.
- Chargeable Work Gets Charged: Flag a job as customer-chargeable and it feeds billing automatically—no more repair costs silently absorbed.
Everything for Efficient Maintenance
Work Orders
Create, assign, and track work orders with complete documentation.
Mobile Access
Technicians access everything via mobile app - work anywhere.
Checklists
Standardized maintenance checklists for quality assurance.
Analytics
Track response times, completion rates, and technician performance.
QR Fault Reporting
Residents scan a room poster and report faults in English or Arabic—no login needed.
SLA & Escalation
Priority-based clocks with automatic escalation—no request quietly goes stale.
Performance Metrics & Service Analytics
Monitor maintenance performance, track costs, and optimize service delivery with data-driven insights
Request Analytics
Track maintenance request volumes, types, and priority levels. Identify recurring issues.
Response Time Reports
Measure average response and resolution times. Track SLA compliance and performance.
Technician Performance
Analyze technician workload, completion rates, and productivity metrics for optimization.
Cost Analysis
Track maintenance costs by property, department, and job type. Optimize budget allocation.
Property Reports
Generate property-wise maintenance reports with request volumes and completion rates.
Asset Maintenance History
Track maintenance history by asset with costs, frequency, and downtime analysis.
Ready to Streamline Your Maintenance?
Reduce response times, improve service quality, and keep residents happy with Insight CAFM.