From Request to Resolution
in Minutes, Not Days
Track every work order from request to completion. Mobile app for technicians, automated alerts, and real-time status updates across all properties.
Track Every Maintenance Request
From submission to completion, track every maintenance request in real-time. Residents can report issues, and your team can respond instantly with complete visibility.
- Easy Request Submission: Residents can submit maintenance requests via mobile app or web portal with photos and descriptions.
- Automatic Assignment: Requests are automatically routed to the right technician based on category and availability.
- Status Updates: Real-time status tracking from "New" to "In Progress" to "Completed" with timestamps.
Maintenance Requests
Mobile Job Card
Technician View
Empower Technicians with Mobile App
Technicians can view assignments, update job status, add notes, and complete tasks directly from their mobile devices—no paperwork required.
- Digital Job Cards: All job details, history, and instructions available on mobile with photo attachments.
- Real-Time Updates: Update job status instantly with before/after photos and completion notes.
- Work Time Tracking: Automatically track time spent on each job for productivity analysis and billing.
Schedule Regular Maintenance
Set up preventive maintenance schedules for equipment and facilities. Get automated reminders and ensure equipment longevity with planned maintenance.
- Maintenance Schedules: Create recurring maintenance tasks for AC servicing, generator checks, and more.
- Automated Reminders: Get notified before scheduled maintenance to ensure nothing is missed.
- Checklist Templates: Use standardized checklists for consistent maintenance quality.
Scheduled Maintenance
Everything for Efficient Maintenance
Work Orders
Create, assign, and track work orders with complete documentation.
Mobile Access
Technicians access everything via mobile app - work anywhere.
Checklists
Standardized maintenance checklists for quality assurance.
Analytics
Track response times, completion rates, and technician performance.
Performance Metrics & Service Analytics
Monitor maintenance performance, track costs, and optimize service delivery with data-driven insights
Request Analytics
Track maintenance request volumes, types, and priority levels. Identify recurring issues.
Response Time Reports
Measure average response and resolution times. Track SLA compliance and performance.
Technician Performance
Analyze technician workload, completion rates, and productivity metrics for optimization.
Cost Analysis
Track maintenance costs by property, department, and job type. Optimize budget allocation.
Property Reports
Generate property-wise maintenance reports with request volumes and completion rates.
Asset Maintenance History
Track maintenance history by asset with costs, frequency, and downtime analysis.
Ready to Streamline Your Maintenance?
Reduce response times, improve service quality, and keep residents happy with Insight CAFM.
Request a Demo